Extraiga — Privacy Policy

Last updated: 2026-10-16
For: https://extraiga.com/privacy

1. Who we are

Extraiga (“Extraiga,” “we,” “us”) is a document-to-spreadsheet service at extraiga.com.
Operator: Lopaso Holdings, LLC (payments via Stripe under Lopaso Holdings, LLC when Checkout is live).

Contact: support@extraiga.com

2. What this policy covers

This policy explains what information we collect when you use Extraiga, how we use it, who we share it with, how long we keep it, and your choices. By using Extraiga, you agree to this policy.

3. What we collect

Account information

• Email address and display name from sign-up (email/password or Google Sign-In).
• Authentication identifiers needed to keep you signed in.

Content you upload

• Documents and pages you submit for extraction (typed forms, receipts, scans, print, handwriting, and similar).
• Extracted tables and review data created from those uploads (including low-confidence / “iffy” cell flags).

Usage and product data

• How you use the service (e.g. pages processed, exports, feature use) to operate limits, improve reliability, and prevent abuse.
• Free page allowance (currently 10 pages a month) and related usage counters.

Billing (when Checkout / Subscribe is live)

• Subscription or purchase status, plan identifiers, and overage usage as needed to bill correctly.
• Payment card and bank details are handled by Stripe; we do not store full card numbers on Extraiga servers.
• Soft tip may be available. Paid plans are available only when Checkout is live.

Cookies and similar tech

• Essential cookies/session storage for login and security.
• Google Analytics counts page views, sign-ups and purchases so we can see how Extraiga is used. Outside the EEA, the UK and Switzerland it sets first-party cookies (such as _ga). In those regions it sets no analytics cookies unless you consent. It uses a shortened IP address. We don't send your name, email, account ID, file names or extracts, and page addresses are sent without their query string. Google Signals and ad personalization are off. Analytics doesn't load if your browser sends Do Not Track or Global Privacy Control.
• Extraiga shows no ads, on any plan.

We do not run an affiliate program and do not sell your personal information.

4. How we use information

We use the information above to:

• Provide and operate Extraiga (upload → Vision table → iffy/low-confidence review → export to Excel, CSV, table PDF, or Sheets).
• Authenticate you and secure accounts.
• Apply free-tier limits and, when live, paid plans and overage billing.
• Respond to support requests at support@extraiga.com.
• Detect fraud, abuse, and technical issues.
• Improve extraction quality and product reliability (without inventing accuracy guarantees).
• Comply with law and enforce our Terms.

5. Third parties

We use trusted processors to run Extraiga. Depending on features enabled, these may include:

These parties process data under their own terms and privacy policies. We share only what is needed for their role.

6. Retention

• Original uploaded documents: retained for 30 days, then deleted.
• Account data: kept until you delete your account. You can delete it in Settings or at https://extraiga.com/delete-account. Deletion happens right away and removes your account, extracts, page balance, Pack pages and uploaded files. A short deletion record (your account ID, status and times, no email) is kept until we remove it, so your data can't be re-created by mistake.
• Extracts: the values we found, your field names and file names are kept in your account until you delete your account. Files you download and spreadsheets you send to Google Sheets are yours to keep or delete.
• Upload fingerprints: so the same files sent again within 30 minutes aren't charged twice, we keep a fingerprint (hash) of each file you upload. It doesn't include the file name and can't be turned back into your file. We delete it automatically after about 24 hours, or right away if you delete your account.
• Feedback. If you send feedback, we store your message, the rating you chose, the page you sent it from, your browser type, your account ID if you are signed in, the email you give us (if any) and, only if you tick the box, your last job ID. We never attach your files or results. We keep feedback for up to 12 months, then delete it automatically. If you delete your account, feedback tied to your account ID is deleted with it.
• Feedback you send while signed out isn't linked to your account, so it isn't deleted when you delete your account. It's still deleted automatically after 12 months. To have it removed sooner, email support@extraiga.com and tell us roughly when you sent it and the email you used, if any.
• Billing records (when Checkout is live): receipt and invoice records are kept for 7 years after your last payment, for tax, accounting, and dispute handling, including after you delete your account. When you delete your account, we remove your name, email, phone number and address from your Stripe customer record.
• Backups and logs: we don't keep database backups. Deleted files can stay recoverable in Google Cloud for up to 7 days. Server logs, which hold IP addresses and request details, are kept for about 30 days. Both are then erased automatically.
• Google Gemini requests: Google may keep the text we send to Gemini for a limited time, including to detect abuse.

To delete your account, go to Settings or see https://extraiga.com/delete-account. To ask for earlier deletion of uploaded files, email support@extraiga.com.

7. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. To exercise these rights:

1. Use in-product account controls where available, or
2. Email support@extraiga.com with the request and the email on your account.

We may need to verify it is you before acting. We will respond within a reasonable time.

You can also:

• Disconnect Google Sign-In via your Google account settings.
• Stop uploading documents, or delete your account in Settings or at https://extraiga.com/delete-account.
• Use the cookie controls offered by your browser, or turn on Do Not Track or Global Privacy Control to stop Google Analytics.

8. Children

Extraiga is not directed at children. Do not use the service if you are under 13 (or under 16 where that is the local age of digital consent). If we learn we collected personal data from a child in violation of this rule, we will delete it. Contact support@extraiga.com if you believe a child has used Extraiga.

9. Security

We use reasonable technical and organizational measures to protect data (including authentication and access controls). No method of transmission or storage is 100% secure. Please use a strong password and keep account credentials private.

10. International processing

Extraiga may process and store data on servers outside your country (including services operated by Google/Firebase and Stripe). By using Extraiga, you understand your information may be transferred to those locations under this policy and applicable law. Governing law for disputes is set in our Terms: Delaware, USA.

Support email is handled by Resend, a US company, and stored in Japan. If you email us, your message is processed in those countries, which may be outside your own.

11. Changes

We may update this Privacy Policy. We will post the new version on this page and update the “Last updated” date. Material changes may also be noted in-product or by email when appropriate. Continued use after the update means you accept the revised policy.

12. Contact

Questions about privacy or this policy:
support@extraiga.com
Operator: Lopaso Holdings, LLC
Site: https://extraiga.com

Privacy Policy v1 — locked 2026-09-16 (Lopaso Holdings, LLC · Delaware, USA).