Delete your Extraiga account

Option 1: In Extraiga

1. Sign in at extraiga.com.
2. Go to Settings and choose Delete account.
3. Type DELETE, then confirm it's you with your password or Google.

Your account is deleted right away. Anything still processing stops, so you don't need to wait.

Option 2: By email

Email support@extraiga.com from the email address on your Extraiga account, with the subject "Delete my Extraiga account". You can use this even if you can't sign in. We may ask you to confirm it's you before we delete anything. We delete your account within 30 days of confirming your request, and email you when it's done.

Before you delete

If you have a monthly plan, deleting your account cancels it, so you won't be charged again. If we can't cancel it, we won't delete your account. Any extra pages used this month are billed when we cancel. Unused pages, including Pack pages, are deleted with your account. Deleting your account doesn't refund any payment, including the rest of the month you've paid for.

Deleting your account can't be undone.

What we delete

• Your sign-in account (email, name and sign-in method)
• Your plan, page balance and Pack pages
• All your extracts, including the values we found, your field names and your file names
• All your uploaded files and page previews (we already delete these 30 days after upload)
• Your sign-in session. Any Google Sheets access token is only in your browser's memory, for up to 55 minutes, and is cleared when you sign out.
• Upload fingerprints (used to prevent duplicate charges): deleted right away.
• Feedback tied to your account: deleted right away.

What we keep, and for how long

• Payment records: if you paid through Stripe, we keep your receipt and invoice records for 7 years after your last payment, for tax, accounting and dispute handling. We don't keep any of your documents with them. We remove your name, email, phone number and address from your Stripe customer record. Stripe also keeps its own records, such as past receipts, under its own policy.
• Deletion record: a short record with your account ID, the deletion's status and its times (no email), so a late payment message or an open browser tab can't re-create your data. It's kept until we remove it.
• Backups: we don't keep database backups. Deleted files can stay recoverable in Google Cloud for up to 7 days, then are erased.
• Server logs: kept by our hosting provider, Google Cloud, for about 30 days, then erased. They hold your IP address and request details, not your documents.
• Emails you send us: kept for up to 2 years from our last reply, then deleted.
• Your own copies: files you downloaded and spreadsheets you sent to Google Sheets are yours. We can't reach them, so delete them yourself if you want them gone.

Delete some data without deleting your account

• Uploaded files are deleted automatically 30 days after upload.
• For anything else, email support@extraiga.com.